Refund Policy of Web Studios Sialkot
At Web Studios Sialkot, we prioritize customer satisfaction by providing a transparent and straightforward refund policy for our web hosting services. Our policy is designed to ensure a fair, reliable, and hassle-free refund process for eligible requests—so you can invest in our hosting plans with confidence.
Refund Policy for Hosting Services
At Web Studios Sialkot, we are committed to delivering top-quality web hosting services with complete customer satisfaction. If you encounter any issue with our hosting services, we guarantee to resolve it within 72 hours on business days (Monday to Friday). If we are unable to resolve the issue within this timeframe, you will be eligible for a refund as per our policy.
We offer a money-back guarantee ranging from 7 to 90 days, depending on your selected hosting plan and billing cycle. The exact refund duration is clearly mentioned on the purchase page of each plan.
Refund Eligibility Criteria
To qualify for a refund under our money-back guarantee, the following conditions must be met:
- You must be a first-time customer (not a returning or past customer).
- Your service must not have been abused or misused.
- You must not have initiated a dispute or chargeback with your payment provider.
- The refund will apply only to the base price of the hosting plan’s billing cycle.
- Payment gateway fees and transaction charges are non-refundable.
- If your hosting was purchased for a period between 3 months to 3 years, the used duration will be deducted from your refund amount.
- If you availed a free domain offer with your plan, the cost of the domain will be deducted from the refundable amount.
Violating any of the above conditions will void your eligibility for a refund. We encourage all customers to review our complete Terms of Service before requesting a refund.
For refund-related inquiries, please contact our support team. We're here to assist you with transparency and professionalism.
Contact Us for Refund Assistance
If you have any questions about our Refund Policy or would like to initiate a refund request, please don't hesitate to contact our friendly support team.
You can reach us at 24/7 Support - Chat on WhatsApp We’re always happy to assist you with any concerns or inquiries.
Approved refunds will be processed within 7 to 15 business days, depending on the payment gateway and method used for the transaction.
Last Updated: 15th June 2025